Wednesday, January 27, 2010

Service Transition

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

- Managing organisational and cultural change
- Knowledge management
- Service knowledge management system
- Methods, practices and tools
- Measurement and control
- Companion best practices

Brief Table of Contents:
Service Management as a Practice
Service Transition Principles
Service Transition Processes
Service Transition Common Operation Activities
Organizing for Service Transition
Technology Considerations
Implementing Service Transition
Challenges, critical success factors and risks
Appendix A: Description of Asset Types

File size: 7 MB
File type: PDF (Scanned)